01 / THE BLUEPRINT
The problem to investigate
Forms can be inaccessible to screen readers, difficult to navigate on phones or confusing for people with low literacy. Applicants may abandon tasks despite being eligible.
02 / THE BLUEPRINT
A possible solution
Provide plain-language explanations and accessible, tested examples for one public service or job application, plus an optional human assistance booking through a trusted organisation.
03 / THE BLUEPRINT
Start without an app
Begin with an accessible printed or audio guide and a trained helper who follows the applicant's instructions without taking over account ownership.
04 / THE BLUEPRINT
Technology that could help
A standards-compliant website can use headings, keyboard navigation, accessible error summaries, offline drafts stored only on the user's device and adjustable language or contrast.
05 / THE BLUEPRINT
Your first experiment
- Partner with a disabled people's organisation and choose one application flow.
- Observe the official process with consent and synthetic information.
- Test with paid participants who use different assistive technologies.
- Publish a correction route and re-check when the original form changes.
06 / THE BLUEPRINT
People, resources and cost drivers
Budget for accessibility expertise, participant compensation, languages and ongoing maintenance. No need to store identity papers or account credentials.
07 / THE BLUEPRINT
What to validate — and when to stop
Use actual task completion and user feedback instead of automated accessibility scores alone. Stop guidance if the official form changes and the steps become inaccurate.
08 / HYPOTHESIS TO TEST
Potential impact and how to measure it
Measure successful independent completion, requests for help and time saved, disaggregated only where disclosure is safe and consented.
09 / THE BLUEPRINT
Risks and safeguards
Accessibility aids can still mislead or leak sensitive details. Never promise approval, bypass required verification or collect unnecessary disability records.
10 / THE BLUEPRINT
Who might pay or maintain it
A civic service office or disability-support group can maintain guides, with open reusable content and a clear scheduled review owner.